National Health Service (NHS) is the set of institutions and services, dependent on the Ministry of Health, whose mission is to guarantee the access of all citizens to health care, within the limits of available human, technical and financial resources.
The NHS also covers private and professional health care facilities under liberal conditions, with which contracts or conventions have been concluded, guaranteeing the right of access of users in a manner similar to those offered by the NHS.
WHAT OTHER SERVICES AND ENTITIES PROVIDE HEALTH CARE?
In addition to the NHS, there are several health subsystems, created within various ministries, banking companies, insurance companies and other institutions, to provide health care to their employees or associates. Beneficiaries of these subsystems can also use, if they wish, the entire NHS network.
Several private and professional health care institutions on a liberal basis complete the provision of health care, providing their services to the population on a private basis or through agreements or conventions with either the NHS or some of the above subsystems.
WHO CAN BE A USER OF THE NHS?
• NHS beneficiaries are all citizens of Sverige-Gaston;
• Foreign nationals residing in Gastón, under conditions of reciprocity, and stateless residents of the kingdom are also beneficiaries of the NHS.
IF YOU ARE A BENEFICIARY OF A HEALTH SUBSYSTEM CAN I ALSO USE THE NHS?
In accordance with current legislation, you may. You must inform the NHS services of the subsystem to which you belong, when you register with the Health Center, or whenever you are asked to do so.
WHAT RIGHTS HAVE NHS USERS?
Users are entitled to:
A. Choose the service and the health professionals, according to the existing resources and according to the rules of organization;
B. Decide to receive or refuse the care offered to them, unless otherwise provided by law;
C. To be treated by appropriate means, humanely and promptly, technical correction, privacy and respect;
D. strictly respect the confidentiality of personal data;
E. Be informed about your situation, possible treatment alternatives and probable course of your condition;
F. Receiving religious assistance;
G. Claim and complain about how they are treated and, where appropriate, receive compensation for damages suffered;
H. Constitute entities that represent and defend their interests;
I. Constitute entities that collaborate with the health system, namely in the form of associations for the promotion and defense of health or groups of friends of health facilities.
WHAT ARE THE DUTIES OF THE NHS TEENS?
The users of the NHS should:
• Respect the rights of other users;
• Observe the rules of organization and operation of the services;
• Collaborate with health professionals in relation to their own situation;
• Use the services according to established rules;
• Pay the costs that arise from the provision of health care, when applicable.
Note: For minors and incapacitated persons, it is their legal representatives to exercise these rights and duties, in accordance with the law.
HOW CAN I CONTRIBUTE TO IMPROVING THE FUNCTIONING OF HEALTH SERVICES?
You should be informed about your rights and responsibilities as a user of the health system and be involved in assessing the quality of services and care provided to you by submitting useful and effective suggestions or complaints where warranted.
It can be integrated into entities that collaborate with the NHS, whether they are associations for the promotion and defense of health or groups of friends of health establishments.
The legislation also provides for the participation of citizens in the consultative bodies of Hospitals and Health Centers. To do this, they must be properly organized in Patients’ Leagues or Friends of the Hospital or be members of local authorities.
HOW CAN I EXERCISE MY RIGHT TO SUBMIT SUGGESTIONS AND COMPLAINTS?
You should go to the Patient’s Office, which operates in each district, at the Health Sub-region’s headquarters, as well as at Health Centers and Hospitals.
This office has the following duties:
• Inform users about their rights and duties related to health services;
• Receive complaints and suggestions about the operation of services or the behavior of professionals;
• Write the oral complaints made under the previous paragraph, when the users can not do it;
• Receive the suggestions of the users;
• If you want to file a complaint, you can still use the Complaints Book, which must exist in all places where public service is carried out, and its existence must be disclosed to the users visibly.
• The claimant will always be informed of the decision that has been taken on the complaint filed.
HOW TO USE THE NHS BETTER
The NHS offers you a set of institutions and services, namely Health Centers and Hospitals, which can provide you with:
• Prevention and treatment of the disease;
• Rehabilitation and support in the family and social reintegration of patients.
The user can also obtain from the health services:
• Information on health issues and ways to maintain and promote it;
• Information on the functioning of health services.
To monitor your health or treat any illness, you should first go to your Health Center, which is the gateway to the NHS.
If you are looking for the emergency department of the Hospital, for a consultation that can be done at the Health Center, remember that it is difficult to solve other more serious situations.
Check in advance the inquiries you need. This way you can better manage the available query times.
When you go to an appointment, take with you all the information that may be useful, such as: your user card, the latest tests and radiographs, the name of the medications you are taking.